Important security notice

Updated: 22nd October 2026, 12:10PM (BST)

We recently identified that phishing emails had been sent to a subset of our members. We became aware of this on 17th October and have since been working with external IT forensic specialists around the clock to investigate. We have now resumed business as usual, however:

If you received an email from us over the weekend of 16-18th October, please:

• Do not click links, open attachments or reply.
• Do not act on requests for payment, passwords or personal information.

If you have already interacted with the message, contact your IT support team promptly. If you made a payment or disclosed banking details, contact your bank immediately.

For enquiries, please call us on +44 (0)20 8741 9100.

We apologise for the concern and inconvenience caused.