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Sophie Cox
Head of Member Services

Member Services

Sophie has a strong background working within membership organisations and will play a key role in the future development and re-positioning of the Institute to help us deliver our new strategy and improve our engagement with members. 

Sophie’s previous experience focused heavily on member retention and she brings a wealth of experience to her new role. Sophie is keen to build strong relationships with IIRSM members to positively shape your experience with the Institute and she will be working with the management team to review and improve the member journey, benefits package and communications. Sophie looks forward to meeting as many of you as possible during the coming months at Branch meetings and events. 

You can contact Sophie by email at