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Payment Terms and Conditions

Conditions of booking 

A confirmation email will be sent to delegates on receipt of their booking. All participants/delegates are advised to bring a copy of their confirmation with them on the day, to ensure the fastest possible entry. Where requested a receipt will also be provided.

Event bookings (Conferences/Seminars/Workshops/Training courses)

For all conferences, seminars, workshops and training events, payment must be received prior the event, should this not be the case payment will be required at registration before entry to the event will be permitted.

Cancellation, postponement and substitution policy

For a refund, cancellations must be made in writing only and received by IIRSM at least 28 working days prior to the event.

  • If you cancel at least 28 working days prior to the start of the event or training course you will receive a full refund minus a 10% administration fee.

·         If you cancel between 28 and 14 working days prior to the start of the course you will receive a 50% refund.

·         If you cancel less than 14 working days before the event you will not be entitled to a refund.

Replacement/substitute delegates are welcome at any time.  IIRSM reserves the right to cancel any event. In this case, the full fee will be refunded unless a mutually convenient transfer can be arranged. If IIRSM postpone an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a full refund of the fee paid.  Travel and other expenses incurred will not be refunded.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. IIRSM reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page.

Force Majeure

IIRSM shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: terrorist attack, war, fire, labour strike, extreme weather or other emergency.

Data Protection Policy (please read our privacy policy)

When you book with us you agree that your details may be used for reasonable ongoing purposes including mailing of publications, notifications of training, conferences, events or IIRSM initiatives.  If you do not wish to receive such information you may opt out upon receipt of the first contact or email


The IIRSM do not accept liability for any injuries or losses of any nature incurred by delegates and /or accompanying persons, nor for loss or damage to their luggage and/or personal belongings.

Updated: May 2017