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This live online training course combines risk management and communication.

2020 has sharpened our perception and awareness of risk and as we emerge from Covid-19, people will expect more from those responsible for risk and public safety in all areas of society. 

Effective risk communication supports operational business needs, regulatory requirements, moral obligations, and helps mitigate risk, avert issues, improve performance, trust and ultimately reputation.

This course covers the fundamentals of effective risk communication practices and their relationship with securing the best possible operational and reputational outcomes. It's 'hands on' with extensive real-world case studies and discussion exercises.

Learning outcomes

  • Understand the relationship between risk and safety management and risk communication
  • Appreciate the language of risk communication
  • Gain tools and techniques for risk communication
  • Interpret data and information and communicate consequent decisions
  • Discuss risk and reputation
  • Covers the role of committees, technical working groups, business continuity and crisis planning

Who should attend

Anyone with resposnibility for risk and its impact.

Booking Information 


2022 dates coming soon. 

System requirements

IIRSM uses GoToTraining to deliver online training courses. Find out more about system requirements here. Full information will also be sent with joining instructions. Please note, you will be required to activiate your micorphone and, if possible, camera, during the course in order to participate in some of the group activities.


IIRSM Member rate: £250 + VAT

Non-member rate: £300 + VAT

Booking and payment

Bookings are made online with a credit or debit card (see below). If you want to register and pay for a group booking, please contact us on Please note, you may also request an invoice for group bookings. If you are an IIRSM member, please log in prior to completing the form below to obtain the discounted member rate.


We offer a 15% discount for five or more bookings from the same organisation. Delegates do not need to register for the same course dates. Please note, this discount cannot be used with any other promotional discounts we may be offering. For more information and to receive the discount, contact us on

Please ensure you read the Event Terms and Conditions prior to booking this training course.

More about the course

Risk, how we perceive it, and our consequent decisions and actions, all have the potential to impact both individual and organisational reputation, as well as performance. Furthermore, the higher risk the environment the greater the potential for reputational impact.

Do the following factors sound familiar? All of which can lead to ineffective risk communication.

  • Competing priorities, time pressures and resources
  • Mindset and culture e.g. group think and silo operations
  • Approach to risk – legal and compliance led Vs pragmatic and strategic

This course covers:

The relationship between risk and safety management and risk communication.

  • Risk culture, appetite, perception, tolerability and blindness

The language of risk communication.

  • Likelihood, severity, speed, consistency, industry terms and complexity

Tools and techniques for risk communication.

  • Use and mis-use of risk registers, accountability, risk champions and risk matrices

Risk data and information and communicating consequent decisions and outcomes.

  • Friend, foe and foibles

Risk and reputation

  • Communication techniques and crisis management practices

Committees and technical working groups, business continuity and crisis planning.

  • Exercises and engagement
  • Proactive and reactive communications
  • Balancing legal, moral and reputation considerations

All delegates will take away an invaluable handy book for future reference and a certificate of attendance. 

Meet the trainers

Sheena Thomson

A former Royal Navy Officer, Sheena is now an established risk and crisis communications consultant with substantial experience in military media operations, government advisory and corporate communications. Previous roles include senior multi-sector communication roles, primarily senior advisory or spokesperson roles for NATO, the EUSR (Soren Jessen-Petersen), the ASEAN Secretariat and the Emirate of Abu Dhabi Executive Council General Secretariat. Sheena also spent time on several high risk UN missions

Sheena delivers executive and team training in enterprise risk and reputation identification, mitigation and crisis communications in areas involving intensity and complexity. Sheena is a Founding CIPR Chartered PR Practitioner, MCIPR, FRSA.



Steve Fowler FIIRSM

Steve provides consultancy services specialising in international business strategy, risk and resilience, occupational health and safety, and change management.

Steve is a prolific writer on risk management and business strategy, risk in major projects, international development and on competency standards for the risk management profession. He has a wealth of experience having previously served 12 years as Chief Executive Officer. He is a member of the British Standard Institution's committee for risk management and serves on risk management committees for major organisations.

IIRSM Training Experience

Welcoming - it is important to us that you feel relaxed to ensure you enjoy and get the most out of the learning experience.

Expertise - we have passionate trainers who keep up to date with the latest trends.

Engaging - trainers are assessed on quality of delivery and delegate interaction.

Practical - tools and ideas to immediately take back to the workplace.

Networking - great opportunity to meet and learn from delegates with different backgrounds and experiences.  


"Exceptional short course packed with information and exercises condensed. Excellent for a refresher course to highlight all the Risks & mitigations and at the same time networking." Andrew Wilson, MA Wilson Property Development Ltd

"Valuable topic to support the importance of proactive planning as part of any emergency and crisis management and/or business resilience approach" Gary Buckett, Technical Services Manager, Informa Markets

''Thanks so much for the course in Risk communication and reputation management. It clearly demonstrated the essential link between an effective risk management approach and the communication discipline as a means to get ahead of the threat or opportunity that drives successful perception management." Paul Mercer, Managing Director, HawkSight SRM