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Info & Booking

These courses will now be ran as webinars. Please see the Professional Development webinar page for more details.

Meaningful measures 

Measurement is important. It determines our annual performance review, our reputation and impact, as professionals and that of our organisation. It also determines how we act; measure the wrong thing and you encourage the wrong behaviour.

In this workshop we explore:

  • KPIs vs performance measures
  • Helpful and unhelpful measures
  • Driving action
  • Balancing your measures

Using a high-level process map or existing KPIs, we will begin the process of designing a set of measures that can be used to track and diagnose performance. By the end of this workshop attendees will have an initial scorecard, and the knowledge required to adapt it as required in their workplace.

Effective Problem solving 

Humans are great at solving problems! Except we’re not really, are we? We’re good at bringing our particular point of view to the table, and identifying short-term fixes which mask the real issues.

This workshop introduces a 4-step problem solving framework that encourages:

  • Robust problem definition
  • Quantification of impact
  • Finding the root cause
  • Choosing the right solution
  • Validation of results

At the end of the session, attendees will understand the framework, will have experienced coaching others through the process, and will have made tangible progress on solving their own chosen problem.

W - e - e
Including VAT
Including VAT

Event Date & Location

Learning outcomes
Meaningful measures

By the end of the course you will be able to:  

  • Understand the different kinds of measures used within organisations (leading/ lagging/ balancing). 
  • Understand what constitutes a good performance measure and how that is different to a KPI.
  • Understand why targets aren't being met. 
  • Drive accountability within your teams and increase engagement and performance. 
  • Create an initial scorecard based on existing business processes or KPIs.

Course takeways 

  • Course handbook 
  • Scorecard
  • Certificate of attendance 
Effective problem solving

By the end of the course you will be able to: 

  • Understand the 4Cs problem solving method and why it is effective.
  • Enable more structured and measureable root-cause problem solving in your organisation. 
  • Take actionable steps towards solving a current problem. 
  • Build your skills in coaching others through their own problem solving dilemas. 
  • Drive autonomy and ownership in teams through giving them the skills to address their own obstacles. 

Course takeways 

  • Course handbook 
  • Problem solving framework resource 
  • Certificate of attendance
How this course links to the Risk Management & Leadership Competence Framework

IIRSM’s training offering has been mapped to the IIRSM Risk Management and Leadership Competence Framework.  

The framework defines the technical and business competences as well as leadership behaviours needed to manage risk in today’s challenging climate. It underpins IIRSM’s membership structure, and can be used by individuals to identify their strengths and developmental areas and plan their CPD accordingly.

These courses touch upon the following areas of competence. 

  Meaningful Measures  Effective Problem Solving
  • Stakeholder engagement
  • Data management
  • Risk and organisation reporting
  • Data management 
  • Risk and organisation reporting 
Leadership behaviours
  • Influencing
  • Collaborative 
  • Communicative 
  • Systematic  


  • Emotional intelligence 
  • Collaborative 
  • Communicative 
  • Innovative 
  • Determined 
  • Systematic 
  • Governance and culture 
  • n/a 

View the full framework here

Who should attend

These courses are relevant for those working in health and safety, risk, team leaders, project managers or business owners. 

Meet the trainer

Tim Sismey 

Tim Sismey is the founder of Make Work Work Better (, a process and productivity consultancy transforming how organisations approach Mental Health and Wellbeing. His approach is based on Lean techniques and the groundbreaking 'Getting Things Done' productivity method, and is aligned to the ISO 45003 standard for Psychological Health & Safety. He lives in Warwickshire with his wife, two sons and too many records.  

IIRSM Training Experience

Welcoming - it is important to us that you feel relaxed to ensure you enjoy and get the most out of the learning experience.

Expertise - we have passionate trainers who keep up to date with the latest trends.

Engaging - trainers are assessed on quality of delivery and delegate interaction.

Practical - tools and ideas to immediately take back to the workplace.

Networking - great opportunity to meet and learn from delegates with different backgrounds and experiences.