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People, building resilience


Join us for our annual conference where speakers will discuss the pace of change and how this affects individuals and businesses.  How do we innovate and embed a culture that attracts and retains the right people and enables us to build resilience?  


Members - £249 + VAT (total £298.80)
Non-members - £299 + VAT (total £358.80)

We can offer a 15% discount for groups of three or more from the same organisation. Please note, this discount cannot be used with any other promotional discounts we may be offering. For more information, contact 

Please ensure you read the Terms and Conditions prior to booking this event.


Thursday, 28 March, 2019 - 08:30 - 17:30
One Birdcage Walk, Westminster, London SW1H 9JJ
Including VAT
Including VAT

Event Date & Location


Lord Mark Price, former MD of Waitrose and former Minster of Trade and Investment

Mark is a businessman, writer and member of the House of Lords.

Lord Price started with The John Lewis Partnership after graduating and became a member of the Waitrose board in 1997. In 2005 he moved to join the John Lewis Partnership Board taking on responsibility for group strategy and IT as Development Director.

Mark was appointed MD of Waitrose in 2007 and the role of Deputy Chairman of the John Lewis Partnershipcard was added in 2013. In 2016 Lord Price retired from the John Lewis Partnership and was appointed Minister of State for Trade and Investment in February 2016 by the then Prime Minister the Rt Hon David Cameron. He was subsequently reappointed twice by the Rt Hon Theresa May PM as Minister of State for Trade Policy following the EU referendum. He stepped down from the government in September 2017 to pursue his writing and business interests.

He has been Chairman of Business in the Community and The Prince's Countryside Fund and sat as an NED and Deputy Chair of Channel 4 TV.

He was appointed Commander of the Royal Victorian Order in the 2014 New Year's Honours and was appointed a Life Peer in February 2016.

Dr Emma Soane, Assistant Professor of Management, London School of Economics

Dr Emma Soane joined the Department of Management in 2008. She teaches organisational behaviour and leadership to postgraduate students and executives. Dr Soane holds a BSc Psychology (University of Leicester), an MSc Occupational Psychology (University of Sheffield). and a PhD Psychology (University of Sheffield). She is a Chartered Psychologist, a Chartered Scientist and an Associate Fellow of the British Psychological Society.

Dr Soane's research examines how individual differences, team working and organisational environments influence decisions, performance and risk taking. Current projects include studies of decision processes in financial decision making, healthcare, IT and television production. Dr Soane has extensive field work experience in public and private sector organisations, including government departments, local government, NHS hospitals, manufacturing, waste management and top-tier investment banks.

Before joining the department, Dr Soane worked as an assistant psychologist in mental health and learning disabilities services at several NHS trusts. She was a research fellow at London Business School and a senior lecturer then reader at Kingston Business School. 

Ruth Denyer, Group Operational Risk Director, ITV plc

Ruth is the Group Operational Risk Director at ITV where she builds the approach to operational risk management across the Group and specifically both the Group Health and Safety and Insurance functions. Ruth graduated with a degree in occupational health and safety in 1997, and her first role at the National Theatre was followed by a brief stint at KPMG and then the Prince’s Trust before moving to ITV in 2004. Her current role supports in the delivery of a risk management approach for a global, constantly growing and changing business where no two productions ever have the same risk profile.

Karla Gahan, Deputy Global Head of Risk and Advisory, VinciWorks

Karla is a risk, business continuity and crisis management specialist, who works for VinciWorks, a leader in risk management software and consulting. On a regular basis, Karla deals with complex subjects that can challenge people’s core beliefs and behaviours, such as responding to a global cyberattack, terrorist attacks in various jurisdictions, as well as localised, office-based emergencies. Applying experiential and commercial knowledge and understanding how people might behave in such extreme circumstances has been invaluable in responding to such incidents. She believes that identifying and understanding complex interrelationships between various risks is essential to an effective enterprise-wide approach to risk management in a global business environment.  Karla has previously held roles in knowledge management, compliance and communications. She is an associate member of the Business Continuity Institute (AMBCI), a certified member of the Institute of Risk Management (CMIRM), and member of Airmic. She is also an examiner for the IRM’s International Diploma in Risk Management (Module 6 - Crises, Resilience and Future Risks).

David Wilson - Head of Risk, Security and Compliance at Serco plc

David Wilson has a slightly unusual background. Serving in the Royal Navy, he saw active service in both Gulf wars, Northern Ireland and served in warships across the globe. Working in a highly complex four-dimensional battlespace, with decision timelines measured in seconds, it provided a unique insight into identification and management of risk. The highlights to his Naval career included commanding HMS Bangor and the First Patrol Boat Squadron, receiving a Head of Service Commendation and a selection to become the Royal Navy’s first Chief Risk Officer. On leaving the service, David took up his current role and is enjoying the demands of corporate life in transforming service-provider, Serco. David is currently studying for an MSc in Risk and his dissertation challenges the very definition of risk.

Pamela Gellatly - CEO, healthcare rm

Pamela has worked in the healthcare industry for circa 35 years.  She cofounded Medisure, the first third party claims administrator in the UK.  At Medisure she helped develop the first Medical Trust for the payment of healthcare claims and introduced the concept of Managed Care, clinical preauthorisation, psychiatric gatekeeper services, and a preferred network of providers.  Although the insurance industry has tried to emulate the services of a TPA, none of them have been able to totally tailor the services to each and every client.  She developed the concept of an integrated approach to employee health risk management and founded healthcare rm (trading name).  The launch of this approach also led Pamela to undertake further academic qualifications, initially a MSc in Occupational Safety and Health to better understand occupational causation and then an MSc in Exercise and Nutrition to aid in the understanding of personal risks.  Healthcare rm have developed software to support the complete integration of most aspects of employee health including first day sickness absence management, management referrals, healthcare plans claims administration and a range of rehabilitation and wellbeing services.  The data collected continues to drive a very different approach to safety, health and wellbeing risks, utilising clinical and non-clinical interventions in a manner that she believes is unique and which led her to undertake an investigation into the underlying causes and contributory risk factors, for which she has now been awarded a Doctorate.  

Hazel Carter-Showell FCIPD – CEO, Carter Corson

Hazel is a founding Director of Carter Corson, a Manchester firm of business psychologists providing leadership development, assessment and coaching in the public and private sectors. With over 20 years’ experience of executive development, recruitment and management consultancy, Hazel is a graduate in business and psychology, Chartered Fellow of the CIPD with postgraduate qualifications in management learning and an expert in human behaviour at work. She has a track record of major transformation in high profile organisations, focusing on leadership, enhanced emotional intelligence, board behaviours and complex change.

From a background in business turnaround and management development, Hazel brings a strong business focus to applied psychology. She is the lead designer of Carter Corson’s development programmes, delivering leadership development for organisations such as the House of Commons, House of Lords, Thyssenkrupp, AFG, RSM, Unilever, Barclays, HSBC, National Assembly for Wales, the Scottish Parliament, Sony Pictures, PwC, Ernst & Young, BNFL, BAE Systems, Aviva, ONR, NMC, the NHS locally, regionally and nationally and was a visiting lecturer in leadership at Manchester University. Hazel also assesses the boards of technology companies seeking investment; she supports research projects ranging from meeting behaviours to innovation skills and is a sought-after media commentator and public speaker.  Hazel is an experienced board facilitator and executive coach, working with CEOs, Chairs and boards of public and private sector organisations to achieve the courage and insight to make a difference for themselves and their organisation.

Geoff Godwin, UK Chief Operating Officer, AIG

Bio to follow




Session overview



Registration and refreshments




Welcome and scene setting

People are the key to keeping up with the pace of change.  How do we remain credible and trusted and how do we manage change and build resilience?

09.15– 10.00

Dr Emma Soane

Assistant Professor of Management, London School of Economics

Leading risk: Visibility, alignment and climate

Organisational behaviour and leadership – culture is key.  How individual differences, team working and organisational environments influence decisions, performance and risk taking.

Developing an effective risk culture and ensuring everyone has a voice.  Organisations that listen to everyone are more resilient.  How is this achieved?

10.00 – 10.45

Hazel Carter

MD, CarterCorson business psychologists


Conversational intelligence

As an extension of an organisation that listens – an organisation that can have the conversations that matter is likely to make better decisions, improve governance and reduce risk.  Exploring the neuroscience of challenging conversations and how to have the conversations that could just change everything – from changing behaviours to improving relationships by reducing interpersonal conflict. 

10.45 – 11.10



Coffee/tea break


11.15 – 12.00


To be confirmed

12:00 – 12.45

Pamela Gellatly

MD, healthcare rm

Pace of change

How does pace of change affect people in terms of anxiety, stress, mental health and how can that be managed?  Ways of getting people back to work

12:45 – 13.30




13.30 – 14.15

Geoff Goodwin, UK Chief Operating Officer, AIG

Attracting and retaining the right people

Attracting people with the right behaviours and attitudes and immersing them in your culture.  How to encourage the right behaviours and empower everyone to manage risk.


Karla Gahan

Deputy Global Head of Risk and Advisory, VinciWorks

Ruth Denyer

Group Operational Risk Director, ITV

David Wilson

Head of Risk, Security and Compliance, Serco plc

Make it happen

Practical case studies and examples of improvements in culture, including;

Ownership and moving risk in that direction

Achieving influence at board level


Relationships and mentoring

Useful frameworks and decision support

15.00 – 15.45

Lord Mark Price

Former Minister for Trade and Investment and former MD of Waitrose

Brave and inclusive leadership

Avoiding rigid management attitudes and focussing on empowering and emboldening your people.

The importance of building an engaged and happy workforce.

15.45 – 16.00


Summary and close



Networking drinks reception




Participate in our small exhibition and enjoy the opportunity to meet our delegates.


Exhibitor package includes:

  • Table top exhibition space, alongside 8-10 other exhibitors.  Delegates will be in this room during registration, lunch and break times.
  • 1 complimentary delegate place.
  • Table and 2 chairs and power point.
  • Lunch and refreshments for exhibition staff.
  • 25% discount on further delegate places.




Contact Clare Fleming for further information or to book.


IIRSM knows how to deliver a conference with a difference.   Experienced risk professionals help us to create topical and thought-provoking programmes which always receive excellent feedback from delegates.   We have access to some brilliant speakers - not only will you learn something but you will thoroughly enjoy the experience too.

In 2019 we will be focussing on how to adapt in an ever-changing world of risk and ensure that our organisations and our people build resilience and achieve success.  Risk management is everyone’s responsibility and maintaining the status quo is no longer an option.

From the welcome at check in, to the new colleagues you'll meet at networking sessions, to the speakers who will help you translate what they cover into practical workplace actions, this will be no ordinary conference.  

Don’t just take our word for it.  Here’s what previous delegates say about IIRSM conferences and training:

“I can rely on IIRSM events being both practical and high level. IIRSM is one of the only providers who is able to deliver this important balance. The speakers are often able to challenge me into new thinking. The fact that IIRSM is looking to break down the silos of thought and share skills and experience is in my experience unique in the industry.”

“Quite simply, one of the best conferences I’ve attended.”

IIRSM don't overdo the academic side of conferences, they are a modern approach to age old problems and issues.”

We asked David Wilson, one of our conference speakers, some questions about the conference programme:

  1. Why do you think the theme of this year’s conference is relevant?  Business is all about people; they provide creativity, effort and unlock value.  At a time of  considerable change and uncertainty only our people can provide the adaptability and robustness that delivers true resilience.  Inspiring our people to adjust willingly to change is a leadership challenge which requires courage, intelligence and a certain amount of joie de vivre.  This year’s conference seeks to expose delegates to the people potential.
  2. What are the one or two key things you would like delegates to take away from your session?  I would want delegates to come away from our session with some practical pointers for how to make risk management work; to inspire them to re-engage in dynamic management of risk.
  3. Which session (apart from your own) are you most looking forward to and why?  It is difficult to choose a particular session over another as they are all relevant to modern business but from a personal perspective I’m keen to hear from Dr Emma Soane and Lord Price.  I’m keen to understand how through brave and inclusive leadership one can shape and improve an organisation’s risk culture.