IIRSM Provide New Helpline for Technical Enquiries

IIRSM’s new technical Information Helpline was launched in January.  Members have access to this service Monday to Friday 9am to 5.30pm by email, phone or fax.

The technical Information Helpline deals with member’s enquiries on occupational health, safety and the environment.  It is staffed by qualified health and safety professionals who offer detailed and impartial advice and we have already had a number of complimentary comments from members about the new service.

As with all information services there is a great demand but of course there are limitations on the volume of enquiries that can be dealt with so here are a few points that hopefully  will help everyone:

1)      Have your membership number ready.

2)      Be very focused with your question which will help the team to provide you with the information you require. It will also help the flow of enquiries that are being dealt with.

3)      Health and safety crosses over into other areas such as employment and road traffic so are you asking the right people the right question?  We all have heard about the 999 emergency number being called to ask obscure questions such as the telephone number of the closest take-away.  I am sure this will not happen to our information helpline but please spare a thought for the team who have to search for the answer which all takes time.

4)      When you have a really difficult question answered why not put pen to paper (or tap the keyboard) and share it with the rest of us, send us the question you asked, the answer you received and how it helped you.

Just to remind you, the new contact details for the technical information helpline are:

Email:               iirsmhelpline@sypol.com

Telephone:        +44 (0)1296 488854

Fax:                  +44 (0)1296 488858

Of course, all general membership enquiries should still be directed to

IIRSM  on:

            Email:               info@iirsm.org

            Telephone:        +44 (0)20 8741 9100

            Fax:                  +44 (0)20 8741 1349

IIRSM receive many general enquiries from members who ask about a whole range of issues  such as upgrading, paying their subscription, changing their address details etc.

     We also receive numerous enquiries from prospective members.

     Please make sure that all such membership enquiries are directed to the

     Institute and not to the technical information helpline.